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Connector

Version 20.08 and later

Updated: Sep-30-2022

Release Notes

Add Google Cloud Translation Services to BMC Helix Virtual Agent

Make your content and Virtual Agent conversation multilingual with fast, dynamic machine translation. Administrators can enable real-time translation in chatbot conversations so that end users can interact with the chatbot and the support agent in a language of their choice.

Add Google Cloud Translation Services to BMC Helix Virtual Agent

Make your content and Virtual Agent conversation multilingual with fast, dynamic machine translation. Administrators can enable real-time translation in chatbot conversations so that end users can interact with the chatbot and the support agent in a language of their choice.

Key Features

  •  Support for more number of locales when using real-time translation.
  •  Eliminate the need to create multiple chatbot Skills for each language. If you have localized chatbot Skills, you can continue using them. To add new locales, you can enable real-time translation.
  •  Ability to select chatbots for which you want to enable real-time translation.
  •  Easily test real-time translation for chatbot before implementing it in the production environment.