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A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a Jira issue from a BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Key Features
- Create an issue in Jira for an incident created in BMC Helix ITSM.
- Create an incident in BMC Helix ITSM for an issue created in Jira.
- Synchronize updates from the incident with the issue.
- Synchronize updates from the issue with the incident.
- Adda a comment to the issue from an activity note in the incident.
- Add an activity note to the incident from a comment in the issue.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later