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A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a Service Cloud case from a new BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Key Features
- Create a case in Service Cloud from a new BMC Helix ITSM incident.
- Create a BMC Helix ITSM incident from a new Service Cloud case.
- Synchronize comments (with and without attachments) between the two tickets.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later