Broker BMC Helix ITSM incidents with Service Cloud cases via BMC Helix iPaaS, powered by MuleSoft

Integration Template

Version 21.3 and later

Updated: Oct-4-2021

Release Notes

A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a Service Cloud case from a new BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.

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Key Features

  • Create a case in Service Cloud from a new BMC Helix ITSM incident.
  • Create a BMC Helix ITSM incident from a new Service Cloud case.
  • Synchronize comments (with and without attachments) between the two tickets.

Licensing Information

Please contact your BMC representative for licensing the solution. 

Supporting Documentation

BMC Documentation

Product Version Requirements / Compatibility

BMC Helix ITSM version 20.08 and later