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A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a ServiceNow incident from a new BMC Helix ITSM incident and vice versa. Set a customizable trigger for incidents in BMC Helix ITSM and a corresponding incident is automatically created in ServiceNow and vice versa.
Key Features
- Create an incident in ServiceNow ITSM when an incident is created in BMC Helix ITSM.
- Synchronize updates in the ServiceNow ITSM incident with the BMC Helix ITSM incident.
- Synchronize updates in the BMC Helix ITSM incident with the ServiceNow ITSM incident.
- Create an activity note in the BMC Helix ITSM incident when a work note is created in the ServiceNow ITSM incident.
- Create a work note in the ServiceNow ITSM incident when an activity note is created in the BMC Helix ITSM incident.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 21.02 and later