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Automatically generate posts in Slack when an incident is created or updated in BMC Helix ITSM. Users can set a customizable trigger for incidents, and a post will be made in the target Slack channel when the incident is created or updated.
Requires a BMC Helix iPaaS Jitterbit subscription, create/edit incident rights in BMC Helix ITSM, and access to the target Slack channel.
Key Features
- Create or update Slack posts when incidents are created or updated in BMC Helix ITSM, including work notes with public view access
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
BMC Helix ITSM – 20.08 and later
Slack – 4.11.3
Works with
Industry
Publisher