icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

Integration Template

Version 22.1

Updated: Jul-1-2022

Release Notes

Automatically synchronize BMC Helix ITSM Change request to ServiceNow Change request

A bi-directional integration template to automatically create a ServiceNow Change record from a new BMC Helix ITSM Change Request and vice versa. Set a customizable trigger for change requests in BMC Helix ITSM and a corresponding change will automatically be created in ServiceNow and vice-versa

Automatically synchronize BMC Helix ITSM Change request to ServiceNow Change request

A bi-directional integration template to automatically create a ServiceNow Change record from a new BMC Helix ITSM Change Request and vice versa. Set a customizable trigger for change requests in BMC Helix ITSM and a corresponding change will automatically be created in ServiceNow and vice-versa

Key Features

  • Creates a ServiceNow change from a new BMC Helix ITSM change request Updates a ServiceNow change from an updated BMC Helix ITSM change request
  • Synchronizes an activity note or an attachment from a BMC Helix ITSM change request with a ServiceNow change
  • Synchronizes the status of a BMC Helix ITSM change request with a ServiceNow change

Licensing Information

Please contact your BMC representative for licensing the solution

Supporting Documentation

BMC Documentation