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Automatically synchronize ServiceNow Problem records with BMC Helix ITSM Problem records

Integration Template

Version 22.1

Updated: Jul-1-2022

Release Notes

A bi-directional integration template to automatically create a ServiceNow Problem record from a new BMC Helix ITSM Problem record and vice Versa. Set a customizable trigger for Problem record in BMC Helix ITSM and a corresponding Problem record will automatically be created in ServiceNow and vice-versa.

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Key Features

  • Creates a ServiceNow problem from a new BMC Helix ITSM problem record Updates a ServiceNow problem record from an updated BMC Helix ITSM problem record
  • Synchronizes an activity note or an attachment from a BMC Helix ITSM problem record with a ServiceNow problem record
  • Synchronizes the status of a BMC Helix ITSM problem record with a ServiceNow problem record

Licensing Information

Please contact your BMC representative for licensing the solution

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

ServiceNow Paris version or later
BMC Helix ITSM 22.1 or later