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Integration Template

Version 22.1 and later

Updated: Aug-5-2022

Release Notes

Synchronizing Salesforce users with BMC Helix ITSM people records by using MuleSoft Anypoint Platform

An integration template to automatically create or update a BMC Helix ITSM People record when a new user record is created or an existing record is updated in Salesforce.

Synchronizing Salesforce users with BMC Helix ITSM people records by using MuleSoft Anypoint Platform

An integration template to automatically create or update a BMC Helix ITSM People record when a new user record is created or an existing record is updated in Salesforce.

Key Features

  • Create a new people record in BMC Helix ITSM from a new user record in Salesforce

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

Salesforce Summer '20 and later

BMC Helix ITSM 20.08 and later