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Incident and problem management
Resolve IT issues faster with AI-driven incident and problem management
Fix IT issues before they escalate.
Streamline incident resolution with AI-powered, context-aware ticketing and proactive problem management. Reduce downtime, improve service efficiency, and deflect more tickets with intelligent self-service.
Faster issue resolution
Transform service management with formless natural language ticket entry and agentic AI assistance from BMC HelixGPT agents such as Service Collaborator, Change Risk Advisor, and Insight Finder.
Proactive problem management
Use advanced incident analytics to identify underlying problems, prevent recurring issues, and enable IT support to shift left from reactive to proactive.
Omni-channel self-service
Reduce call volumes with AI-powered self-service via BMC Helix Digital Workplace, empowering users to resolve issues on their own.
PinkVerify® certified processes
Get proven industry best practices with expert services, comprehensive training, and out-of-the-box workflows.