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Overview
Give your agents and end users the knowledge they need to solve issues faster.
BMC Helix Knowledge Management provides intelligent recommendations and built-in best practices to keep information accurate, accessible, and actionable, assisted by the BMC HelixGPT Knowledge Curator AI agent.
KCS v6 Verified Tool
Use Knowledge-Centered Service (KCS) to improve accuracy and speed of support.
Knowledge lifecycle management
Keep content relevant with structured curation and updates.
Multimedia support
Give users the information they need with videos, images, and detailed documentation.
Translations and contextual responses
Deliver real-time, localized knowledge to global teams.