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BMC AR System 20.x: Fundamentals Administering - Part 2

BMC Remedy Action Request (AR) System provides the foundation for BMC Helix ITSM. It enables you to automate business processes without learning a programming language or using complex development tools. In this course, you learn how to administer Remedy AR System 20.x. You will understand the tasks of an AR System administrator, from managing user access to maintaining an application.

After a review of the knowledge and skills learned in the BMC AR System 20.x: Fundamentals Administering - Part 1 (WBT) course, you will dive into deeper concepts and technical aspects of Remedy AR System. This course provides students with the information and hands-on lab exercises for administering Remedy AR System.

Major release:

BMC Helix ITSM 20.x

Good for:

Administrators, Developers

Course Delivery:

Instructor-Led Training (ILT) | 32 Stunden

Course Modules

  • Getting Started
    • Overview of BMC Remedy AR System
    • Fundamentals of Remedy AR System which include:
      • Platform Overview
      • Features
      • Licensing Overview
      • Access Control Overview
      • Application Development Overview
      • Archiving Overview
    • Understanding the system architecture which includes:
      • Architectural Overview
      • Remedy AR System Architecture
      • Remedy Mid Tier Architecture
      • Remedy On-premises Solution Architecture
      • Common Configuration Settings
  • Administration
    • Understanding AR System Administration which includes:
      • The role of a Remedy AR System administrator
    • Navigating AR System Server Information and Centralized Configuration which includes:
      • How to back up and restoring centralized configuration settings
      • Understand centralized configuration system forms
      • Navigate the AR System Administration Console
      • Use the Server Information form to configure the AR System server
    • Configuring BMC Remedy Mid Tier which includes:
      • Basic Mid Tier Settings using the Mid Tier Configuration tool
  • Access Control
    • Understanding Remedy AR System Access Control which includes:
      • Defining the administrator security role
      • Creating and managing users and groups, and mapping roles in Remedy AR System
      • Defining the sub-administrator security role
      • Describing the restrictions when logging in to a Remedy AR System Server
      • Explaining row-level access control
      • Understanding permissions of Centralized Configuration components
      • Identifying user form access
    • Defining the Remedy AR System User Base
  • Advanced Administration
    • Email Engine Overview
    • Explaining the Fundamentals of Full Text Search (FTS)
    • Navigating Centralized User Preferences
    • Navigate Centralized User Preferences which includes:
      • Identifying the types of preference forms for centralized preferences
      • Accessing Preference forms for centralized preferences
      • Establishing a preference server
      • Setting the AR System user preference form
      • Setting user preferences in the BMC Remedy Mid Tier
    • Describe the fundamentals of Email Engine
    • Explain how FTS works
    • Work with Ports and Queues
  • Forms and Fields
    • Understanding Forms and Fields which includes:
      • Identifying the Types of Forms
      • Setting Form Properties in Base Development Mode and Best Practice Customization Mode
      • Identifying the Types of Form Views
      • Understanding the Basic Field Types
      • Understanding an Application List Field
      • Understanding the Relationship Between Forms and Database Tables
      • Managing Form Views
  • Managing Data
    • Understanding Audit and Archive of Data
    • Understanding Indexing of Data
    • Understanding how to Import and Export Data
  • Maintaining Performance and Working With Logs
    • Working with logs which includes:
      • Explaining BMC Remedy Mid Tier Logging
      • Viewing Logs from the BMC Remedy Mid Tier Configuration Tool
      • Logging and Monitoring AR System Server
      • Enabling Logs for Performance Issues
      • Identifying the Types of Logs
      • Managing Logs for Server Group
      • Gathering Information for BMC Remedy AR System Support
      • Collecting Mid Tier Information