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BMC

BMC Helix ITSM & CMDB: Ultimate Subscription

BMC Helix ITSM is a powerful service management platform that improves IT service delivery. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Modern, mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster.

BMC Helix Configuration Management Database (CMDB) helps you to consolidate different sources of data into an enterprise-wide view, showing the components physical and logical relationships but also their relationships to business services.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix ITSM and BMC Helix CMDB as well as detailing the use and administration of both solutions.

IMPORTANT: This is an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Students can schedule up to 6 hours coaching annually. At BMC’s discretion or based on customer demand, BMC reserves the right to change expert 1:1 coaching appointments to group coaching calls.

Major release:

BMC Helix ITSM, BMC Helix CMDB 19.x

Good for:

Administrators, Consultant, Operators, Support Engineers, Users

Course Delivery:

All Delivery Method | 830.5 Stunden

Learner Objectives:

  • Review installation requirements
  • Understand the Access Control Model
  • Review Full Text Search capabilities
  • Explain configuring and monitoring options
  • Describe logging options
  • Utilize the right troubleshooting method
  • Explain CMDB Consumers’ requirements to Configuration Managers
  • Understand how IT Service Management (ITSM) consumes CMDB data
  • Describe the Common Data Model
  • Describe best practices for importing, normalizing, and reconciling data
  • Describe ITSM application usage processes and roles
  • Identify ITSM architecture components
  • Create and configure companies, organizations, support groups, people records and locations
  • Introduce BMC Remedy Smart Reporting and list its associated roles
  • Create and work with reports, storyboards, and dashboard tabs
  • Deploy and install BMC Remedy Smart Reporting

Subscription Courses

Offerings:

BMC AR SYSTEM

  • WBT Course 1: BMC Remedy AR System 9.1: Concepts (WBT)
  • WBT Course 2: BMC AR System 21.x: Enhancements for Administering (WBT)
  • WBT Course 3: BMC AR System 20.x: Fundamentals Administering - Part 1 (WBT)
  • ILT Course 1: BMC Remedy AR System 9.1: Basic Development
  • ILT Course 2: BMC AR System 20.x: Fundamentals Administering - Part 2
  • ILT Course 3: BMC AR System 20.x: Fundamentals Developing - Part 1
  • ILT Course 4: BMC AR System 20.x: Fundamentals Developing - Part 2
  • ASP Course 1: BMC Remedy AR System 9.0: Administering (ASP)
  • ASP Course 2: BMC AR System 20.x: Fundamentals Administering - Part 2
  • ASP Course 3: BMC AR System 20.x: Fundamentals Developing - Part 1
  • ASP Course 4: BMC AR System 20.x: Fundamentals Developing - Part 2

Certifications:

  • BMC Certified Associate: Remedy AR System 9.0 Online Exam
  • BMC Certified Associate: Remedy AR System 9.x Developer Online Exam
  • BMC Certified Associate: AR System 20.x for Administrators Online Exam
  • BMC Certified Associate: AR System 20.x for Developers Online Exam
  • BMC Certified Professional: AR System 20.x for Developers Online Proctored Exam

BMC HELIX CMDB

  • WBT Course 1: BMC CMDB 18.x: Fundamentals Administering - Part 1 (WBT)
  • WBT Course 2: BMC Helix CMDB 19.x: Fundamentals Administering - Part 1 (WBT)
  • WBT Course 3: BMC Helix CMDB 20.x: Fundamentals Administering - Part 1 (WBT)
  • WBT Course 4: BMC Helix CMDB 21.x: Enhancements for Administering (WBT)
  • ILT Course 1: BMC Helix CMDB 19.x: Fundamentals Administering - Part 2
  • ILT Course 2: BMC Helix CMDB 20.x: Fundamentals Administering - Part 2
  • ILT Course 3: BMC Helix CMDB 20.x: Advanced Extending CDM and Asset Attributes
  • ILT Course 4: BMC Helix CMDB 20.x: Advanced Using REST API and Pentaho Spoon
  • ASP Course 1: BMC Helix CMDB 19.02: Fundamentals Administering - Part 2 (ASP)
  • ASP Course 2: BMC Helix CMDB 19.x: Fundamentals Administering - Part 2
  • ASP Course 3: BMC Helix CMDB 20.x: Fundamentals Administering - Part 2
  • ASP Course 4: BMC Helix CMDB 20.x: Advanced Extending CDM and Asset Attributes

Certifications:

  • BMC Certified Associate: Helix CMDB 20.x for Administrators Online Exam
  • BMC Certified Professional: Helix CMDB 20.x Online Proctored Exam
  • BMC Certified Associate: Helix CMDB 19.02 Online Exam
  • BMC Certified Associate: Helix CMDB 19.x Online Exam

BMC HELIX ITSM

  • WBT Course 1: BMC Helix ITSM - Asset Management 19.x: Fundamentals Using (WBT)
  • WBT Course 2: BMC Helix ITSM - Change Management 19.x: Fundamentals Using (WBT)
  • WBT Course 3: BMC Helix ITSM - Problem Management 19.x: Fundamentals Using (WBT)
  • WBT Course 4: BMC Helix ITSM - Incident Management 19.x: Fundamentals Using (WBT)
  • WBT Course 5: BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using (WBT)
  • WBT Course 6: BMC Helix ITSM 19.x: Fundamentals Administering - Part 1 (WBT)
  • WBT Course 7: BMC Helix ITSM - Asset Management 20.x: Fundamentals Using (WBT)
  • WBT Course 8: BMC Helix ITSM - Change Management 20.x: Fundamentals Using (WBT)
  • WBT Course 9: BMC Helix ITSM - Incident Management 20.x: Fundamentals Using (WBT)
  • WBT Course 10: BMC Helix ITSM - Problem Management 20.x: Fundamentals Using (WBT)
  • WBT Course 11: BMC Helix ITSM 20.x: Fundamentals Administering - Part 1 (WBT)
  • ILT Course 1: BMC Remedy IT Service Management 9.1: Development
  • ILT Course 2: BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Administering
  • ILT Course 3: BMC Helix ITSM 19.x: Fundamentals Administering - Part 2
  • ILT Course 4: BMC Helix ITSM 20.x: Fundamentals Administering - Part 2
  • ASP Course 1: BMC Helix ITSM 19.x: Fundamentals Administering - Part 2
  • ASP Course 2: BMC Helix ITSM 20.x: Fundamentals Administering - Part 2

Certifications:

  • BMC Certified Associate: Helix ITSM 19.x Online Exam
  • BMC Certified Professional: Helix ITSM 19.x Online Proctored Exam
  • BMC Certified Associate: Helix ITSM 20.x for Administrators Online Exam
  • BMC Certified Professional: Helix ITSM 20.x Online Proctored Exam

BMC HELIX ITSM - SMART IT

  • WBT Course 1: BMC Helix ITSM - Smart IT 19.x: Fundamentals Using (WBT)
  • WBT Course 2: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using (WBT)
  • WBT Course 3: BMC Helix ITSM - Smart IT 21.x: Fundamentals Using (WBT)
  • WBT Course 4: BMC Helix ITSM - Smart IT 22.x: Fundamentals Using (WBT)
  • WBT Course 5: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Change Management (WBT)
  • WBT Course 6: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Asset Management (WBT)
  • WBT Course 7: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Release Management (WBT)
  • WBT Course 8: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Incident Management (WBT)
  • WBT Course 9: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Problem Management (WBT)
  • WBT Course 10: BMC Helix ITSM - Smart IT 20.x: Fundamentals of Knowledge Management (WBT)
  • ILT Course 1: BMC Helix ITSM - Smart IT 19.x: Fundamentals Administering
  • ILT Course 2: BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering
  • ASP Course 1: BMC Helix ITSM - Smart IT 19.x: Fundamentals Administering
  • ASP Course 2: BMC Helix ITSM - Smart IT 20.x: Fundamentals Administering

Certifications:

  • BMC Certified Associate: Helix ITSM - Smart IT 20.x Online Exam
  • BMC Certified Associate: Helix ITSM - Smart IT 19.x Online Exam

BMC SERVICE REQUEST MANAGEMENT

  • WBT Course 1: BMC Service Request Management 9.x: Fundamentals for Users (WBT)
  • WBT Course 2: BMC Work Order Management 9.x: Fundamentals for Users (WBT)
  • ILT Course 1: BMC Service Request Management 20.x: Fundamentals Administering
  • ILT Course 2: BMC Service Request Management 9.x: Fundamentals for Administrators
  • ASP Course 1: BMC Service Request Management 9.x: Fundamentals for Administrators
  • ASP Course 2: BMC Service Request Management 20.x: Fundamentals Administering

BMC HELIX ITSM - SMART REPORTING

  • WBT Course 1: BMC Remedy Smart Reporting 18.x: Fundamentals Using (WBT)
  • WBT Course 2: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Using (WBT)
  • WBT Course 3: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Using (WBT)
  • ILT Course 1: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering
  • ILT Course 2: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing
  • ILT Course 3: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering
  • ILT Course 4: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Report Designing
  • ASP Course 1: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering
  • ASP Course 2: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing
  • ASP Course 3: BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering

Certifications:

  • BMC Certified Associate: Helix ITSM - Smart Reporting 20.x for Administrators Online Exam
  • BMC Certified Associate: Helix ITSM - Smart Reporting 20.x Designing Online Exam
  • BMC Certified Associate: Remedy Smart Reporting 18.x Online Exam
  • BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Online Exam
  • BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Designing Online Exam

BMC HELIX DASHBOARDS

  • WBT Course 1: BMC Helix Dashboards: Overview (WBT)
  • WBT Course 2: BMC Helix Dashboards 21.x: Fundamentals Using (WBT)
  • ILT Course 1: BMC Helix Dashboards 21.x: Fundamentals Designing for Service Management

Certifications:

  • BMC Certified Associate: Helix Dashboards 21.x Designing for Service Management Online Exam