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BMC

BMC Helix ITSM – Problem Management 19.x: Fundamentals Using (WBT)

BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. It uses Incident Management and Problem Management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services.

This course provides you with a detailed understanding of the Problem Management process. You will learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Problem Management process.

Major release:

BMC Helix ITSM 19.x

Good for:

Users

Course Delivery:

Self Paced | 3.5 Stunden

Course Modules