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BMC Helix Virtual Agent 22.x: Fundamentals Administering

BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution’s cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent Virtual Agents can handle user queries and questions. Additionally, the BMC Helix solution provides tools for managing and monitoring multi-cloud solutions.

In this course, we will introduce you to the configuration and use of the BMC Helix Virtual Agent that makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

Major release:

BMC Helix Virtual Agent 22.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 24 Stunden

Course Modules

  • Exploring IBM Watson Assistant Dialogs
    • Explaining IBM Watson Assistant dialog skill basics and options
    • Creating intents, entities, and dialog nodes
    • Explaining Out-of-the-box skills from BMC
    • Explaining IBM skills and published Digital Workplace Catalog services
    • Adding end-user interaction buttons with $sys_options
  • Exploring Search Providers
    • Setting Search Providers
    • Configuring Cognitive Search for BMC Helix Virtual Agent
    • Configuring Cognitive Search Using Smart Document
    • Leveraging BMC Helix Knowledge Management via ComAround
    • Leveraging Multiple Knowledge Sources
  • Configuring Live Chat
    • Enabling Live Chat
    • Configuring Live Chat
    • Identifying Benefits of Using Live Chat
    • Summarizing Conversations for Support Agents
    • Sending Chat Transcripts to Users via Email
    • Sharing Files with Live Agent
  • Multiple Virtual Agents
    • Viewing Existing Chatbots
    • Explaining Universal and Specialized Virtual Agents
    • Configuring Communication Between Virtual Agents
    • Transferring Conversations from one Virtual Agent to Another
  • Localization
    • Explaining localization and its benefits
    • Localizing virtual agent
    • Explaining real-time translation of virtual agent conversation
    • Using localized skill file