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BMC Remedy Smart Reporting 18.x: Fundamentals Using (WBT)

This course introduces the learners to the key features and functionality of the BMC Remedy Smart Reporting application. This course primarily focuses on the report creation process in BMC Remedy Smart Reporting. It also provides information on the creation of other Smart Reporting elements including dashboard tabs and storyboards. Additionally, it describes all the important console elements and provides details about various reports available out of the box.

This course is applicable primarily to Report Consumers & Collaborators, Personal Content Writers, Public Content Writers, and Dashboard Consumers.

Major release:

BMC Helix ITSM 18.x

Good for:


Course Delivery:

Web Based Training (WBT) | 2 Stunden

Course Modules

  • Introduction to BMC Remedy Smart Reporting
    • Overview of BMC Remedy Smart Reporting
    • Chief elements of BMC Remedy Smart Reporting
    • BMC Remedy Smart Reporting roles
    • Functional areas of the BMC Remedy Smart Reporting Console
    • BMC Remedy Smart Reporting Console access from Mid Tier, Smart IT Console, and directly via URL
    • Predefined reports and dashboards including Service Dashboard and HRCM reports
  • Creating Reports
    • Drag-and-drop Report Builder
    • Steps to create a custom report
    • Report functionality including aggregation, advanced functions, calculations, sections, report filters, and sub query
    • Report and chart formatting options
    • Save and edit options available for active and draft reports
    • Collaboration options for BMC Remedy Smart Reporting
    • Sharing reports via email
  • Smart Reporting Storyboards and Dashboards
    • Storyboard elements
    • Steps to create a storyboard
    • Work with storyboards
    • Steps to create a dashboard tab
    • Dashboard layout and settings
    • Dashboard actions
    • Enhancements to the Dashboard filters