BMC Helix Virtual Agent Starter Service

What you get:

BMC will perform the following:

• Configure IBM Watson Skills in IBM Cloud
• Using Innovation Studio, configure Cognitive Services to use IBM Watson
• Using Innovation Studio, configure the chatbot to use IBM Watson skills
• Configure Remedy Knowledge Management as a data source for knowledge search using the chatbot
• Prepare Construction Document
• Implement the BMC Helix Digital Workplace Catalog Service Use Cases from BMC’s Chatbot Starter Kit 
• Implement the Small Talk Use Cases from BMC’s Chatbot Starter Kit
• Configure BMC’s Chatbot Starter Kit with Customer’s Foundation Data for the IT chatbot
• Configure Microsoft Teams as an additional channel to the chatbot web interface
• Configure out-of-the-box Knowledge Article categories in BMC Helix Virtual Agent

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Customer has implemented BMC Helix ITSM and BMC Helix Digital Workplace Advanced
• Customer’s Foundation Data is loaded on their BMC Helix ITSM system
• Customer has a paid license to IBM Watson

Additional information:

• Estimated Duration: 4 weeks
• In-scope Product: BMC Helix Virtual Agent
• Service Type: Deployment
• Availability: Active
• Success Service Code: CHAT_STRT_001
• Date Last Updated: 07/12/2021