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BMC Helix Virtual Agent Starter Service


The BMC Helix Virtual Agent Starter Service configures pre-packaged use cases for IT, HR, Small Talk*, and a Knowledge Article* pack for use with a single instance of chatbot and Customer’s Foundation Data*.

What you get:

BMC will perform the following:

  • Configure IBM Watson Skills in IBM Cloud
  • Using Innovation Studio, configure Cognitive Services to use IBM Watson
  • Using Innovation Studio, configure the chatbot to use IBM Watson skills
  • Configure Remedy Knowledge Management as a data source for knowledge search using the chatbot
  • Prepare Construction Document
  • Implement the BMC Helix Digital Workplace Catalog Service Use Cases from BMC’s Chatbot Starter Kit 
  • Implement the Small Talk Use Cases from BMC’s Chatbot Starter Kit
  • Configure BMC’s Chatbot Starter Kit with Customer’s Foundation Data for the IT chatbot
  • Configure Microsoft Teams as an additional channel to the chatbot web interface
  • Configure out-of-the-box Knowledge Article categories in BMC Helix Virtual Agent

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Customer has implemented BMC Helix ITSM and BMC Helix Digital Workplace Advanced
  • Customer’s Foundation Data is loaded on their BMC Helix ITSM system
  • Customer has a paid license to IBM Watson

Additional information:

  • Estimated Duration: 4 weeks
  • In-scope Product: BMC Helix Virtual Agent
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: CHAT_STRT_001
  • Date Last Updated: 07/12/2021

Getting started is easy

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