The U.S. Oncology Network provides more than 1,400 independent physicians with clinical and business-support capabilities, expertise, and industry-leading technologies that deliver value-based, integrated care to cancer patients close to home. The U.S. Oncology Network’s practice and provider IT services organization ensures the reliability and performance of dozens of critical, patient-impacting systems for their diverse customer base. Facing rapid growth and increasing complexity, IT required granular visibility into their critical systems and infrastructure, and needed to establish best practices for incident, problem, and change management.
Built on the Salesforce.com platform, BMC Helix Remedyforce provides comprehensive service management in the cloud. The BMC Helix CMDB (Configuration Management Database) maintains an accurate inventory of IT assets and their relationships, enhancing the efficiency of service management processes.
With the BMC solutions, IT keeps systems that directly impact patients constantly running at peak performance, so network members can deliver on their shared vision of improving patient outcomes and quality of life.
Customer Story
Euromonitor International thrives with modern service management capabilities