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Connected Digital Ops: Accelerating the future CSP

Embrace AI-Driven Digital Transformation in Telecommunications

In recent years, the telecom industry has faced substantial challenges. Customers demand more sophisticated services, driving higher data traffic, while average revenue per user (ARPU) decreases, and profit margins erode.

The advent of technologies like 5G adds complexity and cost to an already challenging landscape. To thrive, CSPs require modernized tools that harness artificial intelligence (AI) and machine learning (ML) for more efficient network and IT operations.

Key areas of focus include:

  • Utilizing AIOps in operations management to provide end to end observability, improve operational efficiency and ultimately enhance customer experience
  • Evolving network service management for agile and efficient operations supporting automation and reducing manual toil
  • Build & manage robust, scalable and transparent data pipelines, unlocking the data necessary for effective  AI/ML use

CSPs need to grow their customer base with first class customer experience underpinned by AI/ML powered automation

Enable Autonomous IT and Network Operations

Drive enhanced customer experience and operational efficiency with intent-driven autonomous operations.

Advance Network Service Management

Evolve Service Management to meet Network Operations demands

Unlock the Power of Data

Efficiently manage complex and critical data pipelines for telecommunication providers.

Delivering Proactive Customer-Centric Service

Customer experience (CX) is increasingly the primary differentiator. Swiftly identifying, predicting, and isolating network issues is crucial. Enhancing service assurance is key to delivering an exceptional customer experience.

Improving Service Reliability and Resilience

Network operations must evolve to meet business and customer demands. Streamlining network service management enhances agility, accelerates change, and simplifies operations while adhering to CSP-specific standards. Key benefits include:

  • Faster and more cost-effective integration
  • Automation to reduce manual tasks
  • Enhanced agility and pace of change
  • Simplified operations and removal of data barriers
  • Reduced frequency and impact of service disruptions

Unlocking the Value of Data

CSPs hold vast amounts of data, including customer, technical, billing, and peer data. Effective orchestration of these data pipelines enables a deeper understanding of customer needs. This insight is vital for developing revenue-generating products and services, maintaining customer base, and offering efficient customer service, including billing and data analytics.

Additional Resources

Industry Insights

Accelerating the future CSP with Integrated Digital Ops

Driving Open Standards

Championing innovation standards and interoperability