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Drive Enterprise DevOps Velocity and Agility

The promise of DevOps agility can stall in large enterprises due to complexity and organizational silos. DevOps success across IT service management (ITSM), and even operations management (ITOM), requires deep collaboration and process alignment. BMC Helix offers solutions and tooling that empower your enterprise to move at the speed of innovation while mitigating risk by unifying DevOps to:

  • Integrate dynamic asset discovery across the enterprise technology landscape, spanning on-premises and cloud infrastructures and native and third-party services
  • Support agile and more traditional waterfall DevOps practices with embedded change request screens spanning Jira, Azure DevOps, and mainframe tools
  • Improve cross-team visibility and real-time collaboration across the end-to-end product development and change management lifecycle
  • Identify and prevent business-critical service outages due to change deployments
  • Gain deep insights and intelligence on potential high-risk actions while automating simpler, low-risk changes
  • Apply request automation, demand, planning, and governance with pre-defined integrated workflows, metrics dashboards, and extensive process visualization

How BMC Helix ITSM Unifies Service Management DevOps

The DevOps and ITSM teams support enterprise business and technology activities, which are connected by a continuous pipeline that spans integration, delivery, and deployment. BMC Helix ITSM embeds real-time DevOps tooling and risk assessments while delivering artificial intelligence (AI)-enabled insights into change risk. Enterprise ITSM, product management, and DevOps teams can collaborate across a single pane of glass to:

  • Oversee the entire continuous development cycle throughout all project phases, as well as provide ongoing support
  • Plan and prioritize projects through dynamic demand and resource management that optimizes resources and tracks change impacts such as known error management
  • Deploy zero-friction workstreams across product, support, and operations through pre-defined integration flows across BMC Helix ITSM and common software development tools
  • Improve performance and outcomes tracking through DORA metrics visualizations, Kanban boards, blueprint-based service modeling, and more

Learn more about BMC Helix ITSM

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BMC Helix expands DevOps scale and innovation

Correlate Data Across Infrastructure and Toolchains with BMC Helix

BMC Helix ITSM with AI/ML-assisted change management

BMC Helix ITSM with AI/ML-assisted change management

  • Streamline change management risk and decisions across cloud, on-premises, mainframe, third-party, and native applications
  • Spend less time on change requests by quickly predicting and surfacing risky changes with:
    • Service health history and correlations to past changes
    • Configuration item (CI) characteristics and topology
    • Time-based risk
    • Collision-based risk
    • DORA team performance metrics
  • Deploy faster by automating change risk assessment
  • Speed communications and deepen collaboration with stakeholders
  • Gain greater confidence in change quality using data-driven insights

Prevent Service Outages and Impacts Before They Occur

Embedded BMC Helix for ServiceOps identifies outage risk

Embedded BMC Helix for ServiceOps identifies outage risk

  • Correlate AIOps and ITSM data through the BMC Helix for ServiceOps platform to connect unplanned outages and incidents to changes
  • Reduce data and event integration times from months to minutes utilizing BMC Helix Intelligent Integrations
  • Predict outages by analyzing multiple parameters such as events, incidents, change requests, and more
  • Harness learnings from previous time-based patterns
  • React early and address potential risks from incidents, situations, service health, planned versus unplanned outages, and more—before full outages develop
  • Notify impacted teams, such as change managers, incident managers, and the network operations center (NOC), with BMC Helix ITSM’s embedded ChatOps capability

Automate DevOps Relationships with Dynamic Service Modeling

Integrate AIOps and dynamic service modeling

Integrate AIOps and dynamic service modeling

  • Remove manual interventions with pre-programmed out-of-the-box (OOTB) algorithms
  • Share assets, CIs, and services relationships across the BMC Helix platform
  • Synchronize automatically with the BMC Helix Configuration Management Database (CMDB)
  • Streamline dynamic service model updates and ITSM-ITOM usage with automated topology reconciliation
  • Access persona-based service health dashboards, which enable different types of users to see the health of the specific business services, applications, and infrastructure that they’re interested in at a glance